Privacy Policy

1. Who We Are

Bon Temps NOLA Personal Concierge ("Bon Temps," "we," "our," or "us") operates a personal concierge and errand service accessible at www.bontempsnola.com. We coordinate helpers, drivers, and service providers on behalf of our clients ("Account Holders") and the people they designate ("Profile Recipients" such as family members, household staff, or clients).

2. Information We Collect

2a. Information You Provide Directly

• Account Information: Full legal name, email address, phone number, billing address, and payment information when you create an account.
• Profile Information: Names, nicknames, phone numbers, email addresses, physical delivery addresses, gate or access codes, communication preferences, allergies, medical notes, and special instructions for you and anyone you add to your account.
• Request Information: Details of orders, errands, grocery lists, restaurant orders, pharmacy pickups, transportation requests, and any other concierge tasks you submit.
• Communications: Messages, voice transcripts, and chat interactions you submit through our platform.
• Consent Records: Records of when you or a profile recipient accepted our Terms & Conditions, including timestamp and IP address.

2b. Information Collected Automatically

• Device type, browser, operating system, and IP address
• Pages visited, features used, and time spent on our platform
• Cookies and similar tracking technologies for session management

2c. Information from Third Parties

• Payment processors (e.g., Stripe) for billing verification
• SMS and notification providers (e.g., Twilio) for delivery confirmations
• Identity verification services when required

3. How We Use Your Information

• To fulfill your requests: We share your delivery address, allergy information, and special instructions with helpers, drivers, and service providers solely to complete your order.
• To communicate with you: Order confirmations, delivery status updates, helper assignment notifications, and service alerts via SMS, email, or in-app messages.
• To manage your account: Profile creation, authentication, billing, and account history.
• To send profile invites: When you add a family member or household member to your account, we send them an invitation via SMS or email to accept our Terms and create their own login.
• To maintain audit records: Every profile change — including who made the change and when — is permanently logged for your protection and ours.
• To improve our service: Aggregate, anonymized usage data helps us understand how to improve the platform.
• To comply with law: We may process or disclose information when required by applicable law, court order, or regulatory authority.

4. SMS and Text Message Communications

• Message frequency varies based on your activity. You may receive several messages per order.
• Standard message and data rates may apply depending on your carrier plan.
• To opt out of SMS messages at any time, reply STOP to any text message from us.
• To resume messages after opting out, reply START.
• For help, reply HELP or contact us at legal@bontempsnola.com.
• Opting out of SMS does not cancel your account or affect your ability to use our service.

5. How We Share Your Information

We do not sell your personal information. We share information only as described below:

• Service Helpers and Drivers: First name, delivery address, allergy notes, access codes, and special instructions — only what is necessary to complete your request.
• Service Providers: Third-party vendors who help us operate our platform (payment processors, SMS providers, cloud storage). These vendors are contractually required to protect your data.
• Legal Requirements: When required by law, subpoena, court order, or to protect the rights, property, or safety of Bon Temps, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified.

6. Profile Recipients and Invited Users

When an Account Holder adds another person (such as a family member) to their account:

• The invited person receives an SMS and/or email with a link to accept our Terms & Conditions and create their own account login.
• The invited person may edit their own address, preferences, and provider preferences through their login.
• All changes — whether made by the Account Holder or the Profile Recipient — are permanently logged with a timestamp and the identity of who made the change.
• Account Holders can view the full audit history of any profile on their account.
• Profile Recipients can request removal of their information by contacting us at legal@bontempsnola.com.

7. Data Retention

• Active account data is retained for as long as your account is active.
• Order history and audit logs are retained for a minimum of 7 years for legal and safety purposes, even after account deletion.
• Deleted profiles are archived — not permanently erased — and the deletion event is itself logged with a timestamp and actor ID.
• You may request deletion of your personal data by contacting us. We will fulfill such requests to the extent permitted by applicable law.

8. Data Security

We use industry-standard security measures including encrypted data storage (AWS), secure HTTPS transmission, and access controls to protect your information. However, no system is completely secure. If you suspect unauthorized access to your account, contact us immediately at legal@bontempsnola.com.

9. Children's Privacy

Bon Temps NOLA is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us immediately at legal@bontempsnola.com and we will delete it promptly.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal retention obligations)
• Opt out of SMS or marketing communications
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at legal@bontempsnola.com or (504) 555-0100.

11. Cookies

We use essential cookies to keep you logged in and maintain your session. We may use analytics cookies to understand how our platform is used. You can disable cookies in your browser settings; however, this may affect platform functionality.

12. Third-Party Links

Our platform may contain links to third-party websites (such as restaurant or store websites). We are not responsible for the privacy practices of those sites. Please review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify active users via email or SMS. Continued use of our service after changes constitutes acceptance of the updated policy.

14. Contact Us